Store Pickup Policy  

Shipping Policy
Last updated: August 15, 2026
Thank you for visiting and shopping at Matties Lash. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time
All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Note: If we are experiencing a high volume of orders or carrier delays, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Estimated Total Delivery Time: > Production Time (3–5 business days) + Carrier Shipping Time = Delivery to your door.
2. Domestic Shipping Rates & Estimates Shipping rates are calculated by USPS. Shipping charges for your order will be calculated and displayed at checkout.
3. International Shipping Shipping rates are calculated by USPS. Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties, and Taxes: Matties Lash is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, DDU/DDP terms, etc.).
4. P.O. Boxes and APO/FPO Addresses
Matties Lash ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses using USPS.
5. Order Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24–48 hours for the tracking information to become available in the carrier's system.
6. Lost or Damaged Packages
Damaged Items: If you received your order damaged, please contact us within 48 hours of delivery. Save all packaging material and damaged goods, and attach photo evidence in your message so we can file a carrier claim.
Missing / Lost Packages: If your tracking indicates "Delivered" but you have not received your package, please check with household members, neighbors, or building staff. If it remains unlocated after 3 days, reach out to us at mattieslash@mattieslash.com
7. Address Errors
Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the buyer. If you notice a mistake, please contact us immediately—however, once an order has shipped, we cannot change the delivery address.

Contact Us If you have any further questions regarding our shipping terms, please contact us at:
Email: mattieslash@mattieslash.com
Phone: +1 404-838-0353